I know it's a few days past Thanksgiving here in Canada but you know what I'm thankful for? I'm thankful I don't work in RIM's technical support department. With the stock falling and the CEO having to make a public apology, there must have been some sleepless nights in Waterloo this week.
There may be more to come as the problems still haven't cleared. Will this be a watershed event in the company's history? Time will tell, of course, but if the QNX-based Blackberries that RIM plans for next year don't have that "wow" factor necessary to pull some momentum away from its competitors, I hate to think where RIM goes from there.
Here's the latest news on the outage:
http://www.cbc.ca/news/technology/story/2011/10/13/rim-blackberry-service-outage.html?cmp=rss
Thursday, October 13, 2011
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